AI Concierge - Coco Ocean GuestOS | Coco Ocean Resort & Spa

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Coco Ocean Concierge

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Welcome to Coco Ocean Resort & Spa. I can answer questions about our rooms, spa, dining, transfers and more. How can I help you today?

Coco Ocean Concierge

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Common Questions

What time is check-in and check-out?

Check-in is from 14:00. Check-out is by 11:00. Early check-in and late check-out are available on request, subject to availability.

Is Wi-Fi available throughout the resort?

Yes, complimentary Wi-Fi is available in all rooms and throughout the resort.

What are the spa opening hours?

The Coco Ocean Spa is open daily from 9:00 to 20:00. In-room treatments can be arranged by calling reception on extension 227.

How do I book a Moroccan Hammam?

You can book the Hammam at the spa reception, through WhatsApp, or by contacting spamanager@cocoocean.com. We recommend booking 24 hours in advance.

What are the pool hours?

The main pool is open daily. The private Beach Club pool is reserved for Beach Club Villa and Beach House guests.

Do you offer airport transfers?

Yes, we arrange private vehicle transfers between Banjul International Airport and the resort. Please provide your flight details at least 48 hours in advance.

How do I check availability?

For availability and rates, please submit an enquiry at cocoocean.com/book or contact our reservations team directly. Our team responds within 24 hours. Contact our team for current availability.

What payment methods do you accept?

Payment terms are confirmed directly by our reservations team. We accept major credit cards and bank transfers. No payment is required at the enquiry stage. Contact our team for current availability.

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